BOUNCE and miniBOUNCE Host - Part Time (UAE)
Dubai, United Arab Emirates
Part timeOn-site
Job description
Company Purpose
Inspire movement,Self-expression, and human connection
Company Vision
BE LOVED AS A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION & DEVELOPMENT
miniBOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating:
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A loved and respected international brand
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An awesome culture with exceptional people at every level
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A fresh and evolving multi-sensory experience
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Pumping venues across the world
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A safety recordwe’reproud of.
Company Mission
Bring the Love – Inspire Progression – Grow the Tribe
Our Values
We have a powerful working culture that fuses passion, connectivity, accountability, and evolution of the miniBOUNCE experience.
These are the miniBOUNCE values:
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Position Purpose
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To give a warm and friendly welcome to all customers to miniBOUNCE and ensure they have an exciting and safe experience.
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To provide exceptional customer service and Food & Beverage (F&B) delivery.
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Tomaintainthese areas in a well presented and clean way.
Key accountabilities
Vision & Values
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Lead by example by living miniBOUNCE Values on a day-to-day basis and encourage and help all team members to do the same
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Positively influence andmaintainthe miniBOUNCE culture through direct and indirect action as needed
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Take every opportunity to promote the miniBOUNCE Vision, Values and Culture both internally and externally
Customer Experience & Delivery
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Facilitate a Free Spirits Unleashed culture!
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Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge
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Facilitate efficient customer flow throughout the greeting, food and gathering areas
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Prepare and deliver F&B offer displays according to miniBOUNCEstandardsandprocedures
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Prepare and set up party rooms based on run sheets
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Deal with customer issues directly and resolve promptly whenever possible. Escalate to Team Leader when required
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Input accurate data into POS as this directly impacts reporting and analysis
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Comply with cash and credit cards security procedures
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Forward all customer feedback regarding promotions, customer experience and complaints to the Team Leader to review
- Deliver exceptional parties and programs as requested by the Team Leaders
Safety
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Contribute to a safe environment for all customers, team members and contractors with a prevention focus
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Abide by safety updates and changes communicated by management
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Complete F&B operating checklists and ensure that food safety standards are maintained
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Communicate relevant safety information to customers, including party & groups
F&B Preparation & Delivery (Quality)
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Stock and present food and beverage offer in an appealing way and in line with the miniBOUNCE standards and procedures
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Prepare and deliver F&B offer for parties for parties and groups
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Ensure safe food and beverage handling and quality ismaintainedat all times
Stock Management & Merchandise
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Operate within the guidelines and processes for merchandise and stock ordering, control,rotationand food storage based on occupancy and party bookings
Presentation & Cleanliness
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Maintain a well presented and clean premises
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Complete operational, equipment and maintenance checklists